Shipping Policy
📦 Shipping & After‑Sales
How long does shipping take?
We ship by express air from China. Delivery typically takes 8–12 business days to the contiguous United States (excluding Hawaii and Alaska). A tracking number will be provided.
How much is shipping?
Free shipping to the 48 contiguous United States. We do not currently ship to Hawaii, Alaska, or destinations outside the US.
How can I track my order?
You will receive an email with a tracking number once your order ships. You can also log into your account (“My Account” in the top right corner) and view your order history.
What is the warranty period?
ShimuLe comes with a 1‑year warranty. During the warranty period, any defective parts (main unit, battery, charging cable) will be replaced free of charge. Damage caused by misuse or improper handling is not covered.
What is your return policy?
You may return your purchase within 30 days of receiving the item. Returns must be in the original packaging and the product must not show significant damage. Refunds will be issued to the original payment method within 7 business days after we receive the return.